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Return and Refund Policy

Refund & Return Policy for Madison Bead Shop

Welcome to Madison Bead Shop's Refund and Return policy page! We value your trust and satisfaction, so we've made our policies transparent and customer-friendly.

Making a Return:

Happy to Accept: If for any reason you're not completely satisfied with your purchase, we gladly accept returns. Kindly note that return shipping fees are the responsibility of the customer, unless the return is due to an error on our part.

Spot an Error? Mistakes can happen, and we're here to make things right! If there’s an error in your order, please get in touch with us within 7 days of receiving your items. We'll work diligently to resolve the issue.

Getting Started with Returns: Initiating a return is simple. Send us an email at detailing the items you'd like to return and the reason for the return. Our team will then guide you through the rest of the process.

Additional Information:

  • Please ensure that items returned are unused, in their original packaging, and in the same condition you received them.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns. We can't guarantee that we will receive your returned item.
  • Refunds will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days after receiving the returned items.

Our Commitment: Your happiness means the world to us. Whether you have a question about a product or a concern about an order, our friendly team is here to assist. Your experience with Madison Bead Shop is our utmost priority.

Thank you for choosing Madison Bead Shop. We appreciate your understanding and are always here to help with any inquiries you might have. Happy beading!